Frequently Asked Questions (FAQs)

Q. Where do your products ship from?

A. All our products ship from our Edmonton, AB, Canada warehouse.

Q. Where do you ship?
A. We ship to the USA & Canada

Q. Can I pick up my order?
A. At the moment, we are online only. All orders placed are shipped to our customers.

Q. How long is shipping?
A. Standard/priority shipping within Canada is 3-5 business days, and express shipping is 1-2 business days.

Standard/priority shipping to the US from Canada is 5-7 business days, and express shipping is 2-4 business days.

Please refer to our Shipping Policy for complete details.

Q. Do you have express or overnight shipping?
A. We do not offer overnight shipping, but express shipping is only 1-2 business days in Canada.

Q. Do you offer express shipping to USA?
A. Yes, express shipping to the US from Canada is 2-4 business days. Please refer to our Shipping Policy for complete details.

Q. Can I return my products?
A. Yes, if you are not happy with your purchase, you can return your items unused and in their original packaging within 14 days of delivery, and either receive a full refund less shipping and or package insurance, if applicable, or exchange it for something else. Please refer to our Refund Policy for complete details.

Q. Are your wigs and clip-in extensions 100% Human Hair?
A. We only sell 100% Human Hair wigs and clip-in extensions.

Q. How long will your Human Hair last?
A. Our Human Hair wigs and extensions can last up to 3+ years with proper care.

Q. Are these wigs glueless?
A. We only sell glueless wigs with adjustable bands, bleached knots, natural hairline - preplucked frontal, and pre-cut lace.

Q. How do I put on my wig?
A. Remove your wig from the satin bag or box, remove the protective hairnet and give it a little shake.

Prepare your hair and place a wig cap on your head to keep your hair in place.

Hold your wig at the sides (ear tabs), then starting at the front, place it at your natural hairline. Slide it on your head from the front toward the nape of your neck and shift as required using the ear tabs to help center your wig. 

Ensure the adjustable band is in place at the nape, as it will give you a more secure fit. Try not to tug on the lace front to avoid damaging the delicate fabric of the frontal.

If your wig style doesn't look perfect on your head, don't worry. Start styling until you get your desired look!

Q. How do I care for my wig when I am not wearing it?
A. When not in use, store your wig on a mannequin head or wig stand to maintain its shape. Wash your wig only when necessary, at least after 7 days of wearing. Or depending on your lifestyle and environment, you may wash your wig more often.

Q. Can I curl or straighten my wig and or extensions?
A. Human Hair wigs and extensions have the ultimate styling versatility because you can curl or straighten them as you would your own hair.

Q. How many packs of clip-in extensions do I need?
A. If you only want volume, one (1) pack is enough. If you want volume and length, two (2) packs are needed for a full head.

Q. Do you ship to APO, AE, and AP addresses?
A. Yes, we ship to APO, AE, and AP addresses. We ship to all VALID addresses within the U.S. and Canada.

Q. Do you ship to P.O boxes?
A. Yes, we ship to P.O. boxes. However, please select standard shipping at Checkout because FedEx does not express ship to them.

Q. What is AfterPay?
A. AfterPay is a payment option that allows you to pay for your entire online purchase in 4 interest-free payments over 6 weeks without impacting your credit.

Q. Is there a minimum amount to use AfterPay as a payment option?
A. Yes, AfterPay is a payment option for orders over $50.

Q. Do you offer package insurance?
A. Yes, we offer package insurance via Route to all our customers at checkout. You can find more information here.

Q. What is Route Insurance and why should I care?
A. Route Insurance provides instant shipping protection for your items from loss or damage while in transit.

Q. I received an email request to verify my order details – what does that mean?
A. Please refer to the following article.

Q. My tracking information shows my package was delivered, but I haven't received it. What do I do?
A. Please refer to the following article.

Q. If I have Route Package Insurance, how do I file a claim if my package is lost, stolen or damaged?
If you insured your order with Route at checkout, your package is insured, and you will receive an email confirmation from Route with a link to file a claim. You can also file a claim here:

Q. I don’t see the answer to my question. How can I contact you?
A. Please email us at or call us toll-free at 1-800-504-9060.