FAQs

Q. Where do your products ship from?

A. Our warehouse in Atlanta, Georgia, USA

Q. Where do you ship?
A. USA & Canada

Q. Can I pick up my order?
A. At the moment, we are online only. All orders placed must be shipped.

Q. How long is shipping?
A. Standard/priority shipping in the US is 2-4 business days, and express shipping in the US is 1-2 business days. Standard/priority shipping to Canada is 7-10 business days. Please refer to our shipping policy for complete details. Please see our Shipping Policy

Q. Do you have express or overnight shipping?
A. We do not offer overnight shipping, but express shipping is only 1-2 business days in the US.

Q. Do you offer express shipping to Canada?
A. Unfortunately, no, we offer only standard shipping 5-10 business days to Canada.

Q. Can I return my products?
A. Yes, if you are not happy with your purchase, you can return your items unused and in their original packaging within 14 days of delivery, and either receive a full refund less shipping, if applicable, or exchange it for something else. Please refer to our Refund Policy for complete details.

Q. How many bundles do I need?
A. We suggest:
 8-16" 2 or more bundles
18-22" 3 or more bundles 
24-30" 4 or more bundles
32” or longer, 5 or more bundles 

Q. How do you sell Tape-ins/I-tips/U-tips/Micro-beads?
A. Our specialty fusion hairs are sold by the pack, which is measured by the gram.

Q. How many Tape-ins/I-tips/U-tips/Microbeads are needed?
A. Micro-beads, I-tips, Flat-tips – 1 pack is equivalent to 25 grams.
Thin hair: 5 packs (125 grams)
Medium hair: 8 packs (200 grams)
Thick hair: 12 packs (300 grams)

Tape-in extensions are packaged by the gram in increments of 50, 100, and 150 grams.

50 grams: 10 sandwiches/20 pieces

We recommend purchasing at least 150 grams for a full head.

Q. How many packs of clip-in extensions do I need?
A. If you only want volume, one (1) pack is enough. If you want volume and length, two (2) packs are needed for a full head.

Q. What is a U Part Wig?

A. U Part Wig is wig sewn on a u part cap with clips and adjustable straps on the back. A U-part wig allows you to blend your own hair through a specific u-shaped opening at the top of the wig. This opening gives you the chance to blend your own part exposing the scalp for a better natural looking hairline.

Q. Are your frontals and closures pre-plucked?
A. They come semi pre-plucked and have a natural baby hairline.

Q. Do you ship to APO, AE, and AP addresses?
A. Yes, we ship to APO, AE, and AP addresses. We ship to all VALID addresses within the U.S. and Canada.

Q. Do you ship to P.O boxes?
A. Yes, we ship to P.O. boxes. However, please select standard shipping at Checkout because FedEx does not express ship to them.

Q. What is Sezzle?
A. Sezzle is a payment option that allows you to pay for your entire online purchase in 4 interest-free payments over 6 weeks with no impact to your credit.

Q. Is there a minimum amount to use Sezzle as a payment option?
A. Yes, Sezzle can be used as a payment option on all orders over $50.

Q. Can I earn money recommending 50K Lashes & Hair to my friends?
A. Absolutely, yes! Please visit our Affiliate Page and join the program.

Q. Do you offer package insurance?
A. Yes, we offer package insurance via Route to all our customers at checkout. You can find more information here.

Q. What is Route Insurance and why should I care?
A. Route Insurance provides instant shipping protection for your items from loss or damage while in transit.

Q. I received an email request to verify my order details – what does that mean?
A. Please refer to the following article.

Q. My tracking information shows my package was delivered, but I haven't received it. What do I do?
A. Please refer to the following article.

Q. If I have Route Package Insurance, how do I file a claim if my package is lost, stolen or damaged?
A. 
If you insured your order with Route at checkout, your package is insured, and you will receive an email confirmation from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Q. I don’t see the answer to my question, how can I contact you?
A. Please email us at info@50klashesandhair.com or call us toll-free at 1-800-504-9060.